AIA Australia Highlights Impending Structural Changes in Life Insurance

Mu highlighted that mental health claims have doubled since 2014, now accounting for approximately 70% of claims, predominantly from white-collar workers. Factors such as the COVID-19 pandemic, hybrid work models, and digital disruption have contributed to this surge, indicating a pressing need for the industry to adapt.

To address these challenges, AIA Australia is focusing on sustainable pricing and severity-based product design, moving away from comprehensive, high-cost Total and Permanent Disability (TPD) cover. The company's TPD Assist model, which supports clients' gradual return to work, has shown promising outcomes and will inform future product refinements.

Mu also urged advisers to reassess product selection with a long-term affordability perspective, emphasising that while comprehensive cover may seem attractive initially, sustainability is crucial for clients who need to maintain protection over time.

Furthermore, Mu called for collaboration among industry stakeholders, regulators, and advisers to modernise best-interest duties and support the transition to more sustainable life insurance structures. This collective effort is essential to ensure the industry's resilience and its ability to meet the evolving needs of policyholders.