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How can we help you today?

Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Insurance News

AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
13 Jun 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has recently dismissed a complaint concerning significant increases in 'level' life insurance premiums, underscoring the importance of policyholder awareness regarding premium structures. - read more
APRA and ASIC Highlight Urgent Need for TPD Insurance Reform
APRA and ASIC Highlight Urgent Need for TPD Insurance Reform
13 Jun 2026: Paige Estritori
Australia's financial regulators, the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC), have recently convened a high-level industry roundtable to address mounting sustainability pressures in the Total and Permanent Disability (TPD) insurance market. The discussion highlighted the urgent need for insurers to take decisive action to ensure the long-term viability of TPD products. - read more
Significant Rise in Delayed Income Protection Payments Raises Concerns
Significant Rise in Delayed Income Protection Payments Raises Concerns
13 Jun 2026: Paige Estritori
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have revealed a concerning 67% increase in breaches related to delayed income protection payments by life insurers. This surge highlights ongoing challenges within the industry in meeting the standards set forth in the Life Insurance Code of Practice, particularly regarding the timely processing of claims. - read more
Significant Rise in Income Protection Claim Delays Raises Industry Concerns
Significant Rise in Income Protection Claim Delays Raises Industry Concerns
06 Jun 2026: Paige Estritori
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have revealed a concerning 67% increase in breaches related to delayed income protection payments by life insurers. This surge highlights ongoing challenges within the industry in meeting the standards set forth in the Life Insurance Code of Practice, particularly regarding the timely processing of claims. - read more
Life Insurance Articles

How to Calculate the Ideal Life Insurance Coverage for Parents
How to Calculate the Ideal Life Insurance Coverage for Parents
Welcome to our guide on life insurance, especially tailored for new parents in Australia. Navigating the world of parenthood is challenging and ensuring financial security should be a top priority. Life insurance provides an essential safety net, safeguarding your family's future in unexpected circumstances. - read more
Top 5 Life Insurance Myths Debunked for New Parents
Top 5 Life Insurance Myths Debunked for New Parents
For young families in Australia, life insurance is not just a policy; it's a crucial part of financial planning that ensures your loved ones are protected. Navigating the world with a newborn or growing children brings immense joy and responsibility. Amidst this joy, safeguarding a family's future financially is an essential consideration. - read more
Choosing the Right Life Insurance Policy for Your Growing Family
Choosing the Right Life Insurance Policy for Your Growing Family
For many families, life insurance isn't just a financial product but a vital part of ensuring financial stability. As parents, the well-being of your children and the ability to provide for them, even in unforeseen circumstances, is of paramount importance. - read more
Why Every Young Family in Australia Needs Life Insurance
Why Every Young Family in Australia Needs Life Insurance
Life insurance might not be the first thing that comes to mind when thinking about the needs of a young family. However, it plays a crucial role in safeguarding your family's future. For many young families in Australia, the idea of life insurance can seem distant or even unnecessary, but understanding its significance can lead to peace of mind for both parents and children. - read more
Knowledgebase
Aggregate Limit:
The maximum amount an insurer will pay for all covered losses during a policy period.