Whether you’d like to explore Life Insurance Online options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating broker or lender to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s life insurance advice gap is again drawing attention, with fresh industry discussion pointing to a practical problem for households: many people are expected to make long-term protection decisions without enough tailored guidance. For families juggling mortgages, dependants, cost-of-living pressure and changing work patterns, that can make life cover feel both essential and difficult to assess. - read more
Fresh industry claims data has put a timely spotlight on the role life insurance continues to play for Australian families, workers and business owners. While premiums and affordability often dominate the conversation, the latest sector snapshot is a reminder that life cover is ultimately tested at claim time, when a death, serious illness, disability or extended inability to work can quickly become a financial shock. - read more
The latest APRA life insurance performance figures suggest Australia’s life insurance sector is still moving through a more stable phase, even as affordability remains a live issue for households. The results continue the broad pattern seen in an earlier APRA update: insurers have been working to repair product sustainability, particularly after years of pressure in disability income insurance, while customers are weighing premiums against everyday cost-of-living demands. - read more
Insurance held through superannuation is again attracting attention as regulators and industry observers focus on how members and their families are supported when a claim is made. The latest discussion centres on a familiar but important issue: many Australians have life, total and permanent disability or income protection cover inside their super fund, yet may not fully understand the policy rules until illness, injury or death forces the issue. - read more
For young families in Australia, life insurance is not just a policy; it's a crucial part of financial planning that ensures your loved ones are protected. Navigating the world with a newborn or growing children brings immense joy and responsibility. Amidst this joy, safeguarding a family's future financially is an essential consideration. - read more
For many families, life insurance isn't just a financial product but a vital part of ensuring financial stability. As parents, the well-being of your children and the ability to provide for them, even in unforeseen circumstances, is of paramount importance. - read more
Welcome to our guide on life insurance, especially tailored for new parents in Australia. Navigating the world of parenthood is challenging and ensuring financial security should be a top priority. Life insurance provides an essential safety net, safeguarding your family's future in unexpected circumstances. - read more
Your home is likely one of your most significant investments, and securing it goes beyond bricks and mortar. Life insurance is essential for homeowners, offering financial security and peace of mind. It ensures that your loved ones can maintain their lifestyle, keep the family home, and cover outstanding debts in your absence. - read more
Knowledgebase
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.
