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lifeinsuranceonline.com.au

How can we help you today?

Whether you’d like to explore Life Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Life Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Insurance News

NEOS Underwriting Upgrade Points to Faster Cover Decisions
NEOS Underwriting Upgrade Points to Faster Cover Decisions
27 Jun 2026: Paige Estritori
NEOS has moved further into digital underwriting with the implementation of UnderwriteMe’s Decision Studio, a technology designed to improve how medical data is captured and assessed across its life insurance products. The development, announced in late June, reflects a broader shift in the Australian life insurance market: insurers are looking for faster, more consistent ways to assess applications without losing sight of fairness, accuracy and customer experience. - read more
What the Lead Generation Crackdown Could Mean for Life Cover
What the Lead Generation Crackdown Could Mean for Life Cover
20 Jun 2026: Paige Estritori
A fresh policy debate is emerging over how Australians are introduced to financial products, including life insurance. The Federal Government has been considering tighter controls on lead generation after concerns about poor conduct in parts of the financial services market, including the collapses of Shield and First Guardian. The life insurance sector is now warning that an overly broad crackdown could unintentionally make it harder for everyday households to find suitable cover. - read more
AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
AFCA Upholds Insurer's Right to Adjust 'Level' Premiums
13 Jun 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has recently dismissed a complaint concerning significant increases in 'level' life insurance premiums, underscoring the importance of policyholder awareness regarding premium structures. - read more
APRA and ASIC Highlight Urgent Need for TPD Insurance Reform
APRA and ASIC Highlight Urgent Need for TPD Insurance Reform
13 Jun 2026: Paige Estritori
Australia's financial regulators, the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC), have recently convened a high-level industry roundtable to address mounting sustainability pressures in the Total and Permanent Disability (TPD) insurance market. The discussion highlighted the urgent need for insurers to take decisive action to ensure the long-term viability of TPD products. - read more
Life Insurance Articles

Top 5 Life Insurance Myths Debunked for New Parents
Top 5 Life Insurance Myths Debunked for New Parents
For young families in Australia, life insurance is not just a policy; it's a crucial part of financial planning that ensures your loved ones are protected. Navigating the world with a newborn or growing children brings immense joy and responsibility. Amidst this joy, safeguarding a family's future financially is an essential consideration. - read more
A Guide to Life Insurance for Homeowners
A Guide to Life Insurance for Homeowners
Your home is likely one of your most significant investments, and securing it goes beyond bricks and mortar. Life insurance is essential for homeowners, offering financial security and peace of mind. It ensures that your loved ones can maintain their lifestyle, keep the family home, and cover outstanding debts in your absence. - read more
Choosing the Right Life Insurance Policy for Your Growing Family
Choosing the Right Life Insurance Policy for Your Growing Family
For many families, life insurance isn't just a financial product but a vital part of ensuring financial stability. As parents, the well-being of your children and the ability to provide for them, even in unforeseen circumstances, is of paramount importance. - read more
How to Calculate the Ideal Life Insurance Coverage for Parents
How to Calculate the Ideal Life Insurance Coverage for Parents
Welcome to our guide on life insurance, especially tailored for new parents in Australia. Navigating the world of parenthood is challenging and ensuring financial security should be a top priority. Life insurance provides an essential safety net, safeguarding your family's future in unexpected circumstances. - read more
Knowledgebase
Claim:
A formal request made by the policyholder to the insurance company for payment of a loss covered by the insurance policy.